Theatre Practitioner | Scrub| Band 5/6 equivalent | Full time Flexible hours – no over nights or Sundays working | Fully Funded Training Programs. Displayed here are job ads that match your query. The business operates a direct sales team as well as an in-direct … By orhan K on 14 Oct | VERIFIED PURCHASEIt was a great experience buying a … Ensuring we are an employer of choice and creating an environment where people want to stay. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems, Centralised technical support for field engineers (providing technical support for incidents and problems, prestaging, configuration of cloud elements etc), Owning the resolution of all managed service tickets passing through the support desk (though not necessarily personally resolving them), Designing support processes to minimise customer issues, including documentation sets, handover processes, communication channels etc, Assistance in owning existing local support processes (DB management, spares holdings, lab builds, escalations etc), Out of hours support as part of the on call rota, Keen to learn and able to demonstrate this, Punctual and responsible with excellent time management, Cisco Meraki ECMS1 and ECMS2 (demonstrable), Cisco Routing and Switching to CCNA/CCNP (demonstrable), Assisting the Sales Order Processing Team with the daily running of the sales order process via logging a sale and routing orders to the relevant departments, Setting up account level overrides for bespoke billing, Raising Provisioning and Installations tasks, Assisting the Sales Order Processing Team with the daily running of the final costing and one-off billing process, Processing final costings for new system and additional installs, To be a pivotal member of the Installations team within Service and Support from an operational perspective, To support the Service and Support team in processing and co-ordinating of any system based tasks, Raise necessary job paper work as per agreed timescales, Ensure timely and accurate input of job, task order details onto all systems to ensure customer’s order and interdependent information is clear, accurate and unambiguous, Receive, upload and review completed survey and job sheets, communicating any relevant changes or comments in a timely manner to relevant parties, Manage the Engineers diaries and associated displays to ensure that they are up to date at all times making the best possible use of all resources available, Maintain a thorough understanding of all product ranges and component parts, and undertake training where necessary, Adhere to KPI’s set by Manager, SLA’s in processing and responding to queries, so that the team are able to meet monthly set targets and the quick turnaround on the implementation of orders, Any other adhoc duties/assignments as and when required, To be compliant with all company policies and related legislation, To assist in the promoting of standard processes across the department and actively seek, drive and contribute to continuous improvements, Must have keen eye for detail due to nature of dealing with customer requirements, surveys from engineers, and part numbers, Excellent communications skills both verbal and written. The purpose of this role is to manage the day to day running of the Focus Group out of hours Orange has been chosen by the United Nations as the colour to represent the United Nations Secretary-General Ban Ki-moon’s UNiTE to End Violence against Women … "It is brilliant news that we have agreed a sponsorship with Focus for the next three seasons. As part of the Service and Support department you will be assisting the sales orders team, processing, and routing all new orders onto the relevant departments, procuring equipment and invoicing completed works. The successful candidate will be responsible for creating strategic, innovative business opportunities, not only helping to drive sales by promoting our products and services; but having significant holistic involvement with the senior leadership team to help develop and grow the firm as a whole. The Brighton Whole Foods development project was again embroiled in controversy this week as neighborhood group Brighton Grassroots sued … If the thought of a fast-paced and evolving work environment sounds exciting, then we’d love to hear from you. For more information, see the, Administrative & Business Operations Occupations, Cleaning & Grounds Maintenance Occupations, Marketing, Advertising & Public Relations Occupations, Repair, Maintenance & Installation Occupations, Sales, Retail & Customer Support Occupations, By creating a job alert, you agree to our, Sussex Community NHS Foundation Trust jobs, questions & answers about Sussex Community NHS Foundation Trust, questions & answers about Spire Healthcare, questions & answers about Brighton & Hove City Council, questions & answers about Legal & General, Principal Accountant - Financial Accounting, Financial Accountant salaries in Brighton, We are looking for tutors, educated to degree level in a digital media area (or closely related subjects) and/or with substantial relevant industry experience…, The successful candidate should be able to demonstrate specialised expertise related to autism/children and psychology or related mixed methods in using data…. response, fix, customer update frequency, etc, Handover of tickets raised in hours, including but not limited to; supplier chasing, providing customer updates, processing service requests, and working the 1st & 2nd line queues through to resolution. Communicate effectively both internally and externally on the progress of client work, holding (where required) regular working, The project, which forms part of Photoworks learning and…. Leading our various communities you will be the person driving positive and sustainable actions. Apply to Focus Group jobs now hiring in Brighton on Indeed.co.uk, the world's largest job site. Find your next car with us! door to door cold calling or on a pop-up sales stand in a shopping centre), Booking appointments for the Field Sales Team(s), Building a pipeline of future opportunities, Background within IT or telecommunications sales, Comfortable maintaining high call volumes, Previous experience of selling over the phone. About us Focus Group is an award winning leading UK communications provider, specialising in all aspects of Business Communications to SME, Mid-Market and Enterprise clients in … Group Energy Tenders and Multi-Site Services, To provide 1st line support to customers with fixed line faults covering PSTN, ISDN2, ISDN30 and DSL Broadband, support to customers with physical, hosted telephone systems, IT services, To understand and confidently investigate LAN faults in relation to DSL Broadband installs and telephony set up, To understand and confidently interact with suppliers for our core products, Answer the phone within the agreed target time and as a minimum, to meet any agreed personal call targets, To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress. As part of the Service and Support department, this progressive role will start within the sales orders team, processing and routing all new orders onto the relevant departments and invoicing completed works. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Any CV's sent into any employee of Focus Group, without having a pre-signed recruitment agreement with us, will NOT be considered for any role and NO fee will be paid even if Terms of Business are sent alongside the CV. Generating new business opportunities within the IT division, Call prospects to talk them through the IT services and products that we can offer. The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships. You will develop the ESG agenda ensuring the company delivers a positive impact from an environmental and social perspective in all our working practices. Our clients typically operate within the retail, manufacturing, finance, technology and professional services industries. Focus Group value respect, teamwork, ambition and integrity and ask for a commitment to professionalism and excellence. Focus Group delivers a range of business services including Telephony, Connectivity, Managed Services, Security and Utilities. Grandmothers Advocacy Network (GRAN) Northumberland is leading the orange campaign locally. To talk to a member of the Focus Group team, report a fault or view our online support Focus is key to great results. Assisting the Pre-Assessment, Theatres, Outpatients or Day Surgery teams in the provision of exemplary patient care. You will be responsible for maximising our sales team potential, crafting sales plans and presenting those to plans to the Head of IT Sales and the Sales Director. To understand and confidently investigate LAN faults in relation to DSL Broadband installs and telephony. As part of the Purchase Ledger Team, your role is to ensure that all invoices are approved by the relevant team and that Suppliers are paid according to the agreed terms. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Find event and ticket information. Pharmacy Technician | Pharmacy | Salary dependent on experience | Montefiore/Hove | Full Time, No Nights. The largest of these is Focus Group, which currently employs over 300 staff in both Sussex and Kent. Brighton and Hove interviewees and survey respondents: most crucial to this report is the involvement of all the people who took the time to fill in the survey, take part in an interview or focus group. Lead Nurse | Pre-assessment | Management | Band 6/7 |Flexible hours – no nights or Sundays| Access to f ully funded training. In Focus: The forgotten masterpieces of Fabergé, unearthed in a museum cabinet in Brighton Country Life December 4, 2020 The Fabergé objects from the collection of Brighton … Manage incoming telephone calls & email correspondence from customers, Identify, investigate, and resolve where possible reported incident, Record interactions with customers on the companies in house CRM system, Follow industry & company guidelines in relation to a customer’s contracts, 100% of all calls to be answered within 30 seconds with an average 15 second pick up time, All email tickets are to be responded to within 30 minutes, including supplier alerts, Customer service focused with an excellent telephone manner, Can follow process and build a reassuring rapport with customers, The ability to remain calm and composed when dealing with a difficult customer to establish confidence whilst an issue is resolved, To deliver exceptional Customer Service support to Focus Group customers, Identify, investigate and resolve a query, complaint or general enquiry from customers, Communicate with customers moving to other providers with the aim to maintain services, Meet set targets & expectations for ensuring the best possible customer experience, Record and track interactions with customers on the Focus Group CRM system, Follow industry & company guidelines in relation to a customers’ contract with Focus Group, Keep up to date with industry regulatory changes, Keep up to date with any changes Focus Group make to terms and conditions, Promote the benefits, products and services of other divisions within the Group to existing customers, Sincerity / Empathy / Attentive / Confidence / Resourcefulness / Curiosity / Resilience, Proven track record of delivering a high level of customer care & service, High standard of phone skills and written communication, including numerical skills, Ability to work on their own and within a team environment, Competent PC skills; email, word, CRM packages, Minimum 1 years’ experience within a customer service/support role, Industry experience desirable not essential, Previous experience investigating service issue complaints, Ownership of complaint handling cases from start to resolution, Creation of new features according to specifications provided, Enhancement and modification of existing features according to specifications provided, Fixing of bugs/faults when we find them or they are reported to us, Provision of support for end users, including creating ad hoc reports and managing user accounts and privileges, Experience of using Git or an equivalent revision control system, Intermediate or advanced SQL skills (preferably MariaDB/MySQL), Ability to work as a team and communicate effectively with colleagues within the development team and around the business, Understanding of a PHP framework e.g. This £130 million Public Private Partnership with Brighton and Hove Council will also provide the local area with a new base for the internationally acclaimed South East Dance. Focus Group deliver a range of services including Telephony, Broadband, Managed Services, IT support, Security and Energy. As our business continues to grow, we are always on the look out for enthusiastic, like-minded individuals who are passionate about doing a good job. To go the extra mile for the sake of the team, customer and the business, Experience in working in Technical logistics role and organising a workforce, Responsible for the line management and development of all individuals within the out of hours service desk, including the approval of annual leave, tracking absence etc, Ensuring all out of hours tickets are meeting all KPI’s e.g. The job will be primarily office-based though you will have occasion to go on site at our client's locations to implement and maintain solutions. Focus Consulting are Chartered Surveyors providing independent professional Building Surveying, Design and Cost Consultancy and Project Management services to the Property and Construction Industry. Apply for a new job with Focus Group careers. The Pathology Service at the Montefiore hospital is…, The successful candidate will be highly organised, have good communication skills, be a good problem-solver and will. As part of the Service Desk, provide 1st line support and excellent customer service in the areas of; IT, WLR, SIP, Hosted Telephony, PBX Telephony and Internet Services including managed services. The role includes some out of hours support. Displayed here are job ads that match your query. Brighton boss Graham Potter has now spoken to the media too, and gave this update on midfielder Davy Propper. This is across the entire the Focus Group portfolio. This is because in a focus group we are often looking to generate feedback from a specific group of similar people – for instance we might be targeting a core group of customers, e.g. Focus Group value respect, teamwork, ambition and integrity and ask for a commitment to professionalism and excellence. Business Development Manager (Voice and Data), To Generate New Business, upsell and cross sell to existing customers. On completion of the online student finance survey, respondents indicated on the questionnaire Staff Nurse | Outpatient | Band 5 equivalent |Monday to Saturday – Full time hours| Hove| Learning and advancement opportunities. Meet some of the Team responsible for making Focus Group a leading UK telecommunications provider. If you feel that you are up for a challenge, please email. Moving onto logistics co-ordination, provisioning of engineers to ensure that installations and site visits are efficient, productive, cost-effective, timely and that communication is clear all round. Good computer literacy with attention to detail and a, Administration | Customer Service | Bookings | Horley | 37.5 hours per week | £18.5k…. Hey Brighton / Dunlap Residents ! Daily running of the sales order process via logging a sale and routing orders to the relevant departments. "He's making good progress and … Business telecoms Sussex, Brighton. Experience the diversity of Britain’s countryside on a full-day trip to the South Downs National Park and Seven Sisters from Brighton. We are looking for ‘out of hours’ Technical Support Advisors to join the existing team and provide 1st line support to customers for telephony, data and network Services. This will include performing a variety of proactive tasks which will help maximise customers uptime, perform root cause analysis and prevent reoccurring issues. Apply to Focus Groups jobs now hiring in Brighton BN1 on Indeed.co.uk, the world's largest job site. Brighton have announced a three-year deal with Shoreham-based communications service Focus Group to become the club's official telecom and IT supplier. Come & Attend this Crime & Safety Focus Group Today ! Technical Support Advisor – 1st Line Telco (Service Operations). View property details and sold price of 19 Barkly Street & other properties in Brighton, Vic 3186. Focus Group state-of-the-art offices based in Shoreham-by-Sea, Brighton, West Sussex. The focus groups are structured for an hour. John Kotter says, “Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.” 19 Barkly Street, Brighton, Vic 3186. Focus Group is a leading independent UK supplier of bespoke business solutions. Out of Hours Telco Service Desk Team Leader. xs sm md lg xl … Ensure the meetings are collaborative and any ideas or issues are taken forward and addressed as appropriate, Use the data produced by Business Analysts to support improvements and to manage change effectively, Develop a good working relationship with the in hours Service Desk Managers who will provide details on process development, Regularly update the Service Desk Managers on any high-level Area grandmothers are tying orange ribbons on fixtures in downtown Brighton to raise awareness about gender-based violence. Browse 8 cars from M C Cars who is a used car dealership based in Brighton, East Sussex. Participants will receive £10 as a ‘thank you!’, refreshments will be provided and travel costs can be reimbursed. with a cover letter stating why you would be a good fit for the role and include your CV. Employing circa 300 staff in offices throughout the UK, we provide telecommunications solutions to over 15,000 organisations. On completion, we will have delivered over 400 new jobs and more than £200 million gross value added to … Environment where people want to stay Sciences | Band 6/7 |Flexible hours †“ no nights Focus used cars sale! Lead Nurse | Pre-Assessment | Management | Band 6/7 |Flexible hours †“ no nights is a leading independent supplier. A used car dealership based in Brighton, Vic 3186, helping keep indeed for. In-Direct … Focus is key to great results, refreshments will be the person driving positive and sustainable.. Working practices †“ no nights support Advisor – 1st Line Telco Service. The successful candidate will be provided and travel costs can be reimbursed sell to existing.! By these employers, helping keep indeed free for jobseekers company delivers a range of services including,! Purchaseit was a great experience buying a … Hey Brighton / Dunlap!... 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