To support my complaint and rebut the response from One Hour, I am submitting documents in my possession which were provided to me at the time of agreement and installation of the system The first set of documents is the Warranty information and options for maintenance provided in a booklet by One Hour If you read both of the Warranty Information, which would be the document an owner would reference in regards to terms of the warranty, there is no printed information on this document that warranty is void if a maintenance agreement is not maintained with company On the options for Maintenance, it suggests maintaining a maintenance program, and again, this document does not explicitly state the maintenance program must be with One Hour I was under a maintenance plan with One Hour until I have HVAC units in my home, and consolidated the maintenance with one contractor, WGSpeeks......I have provided a copy of the current agreement through 11/2015(in second set of documents) I can obtained written confirmation from Speeks that the unit installed by One Hour has been under a maintenance agreement since and serviced regularly The second set of documents includes the Proposal/Agreement as stated by One Hour I have underlined on the second page the fine print which is the only reference in all the documentation which indicates One Hour's requirement regarding the annual maintenance program....I feel and believe that this requirement should have been clearly stated on the Warranty Information Page and Maintenance Options provided in Homeowner's booklet, as these would be the documents one would reference if there was a issue with the installation and working order of the equipment and what would be covered if there was a need to exercise the warranty I believe because the maintenance program requirement is in fine print on the back of the proposal and not listed on the two main documents in the Homeowner's booklet, One Hour can decline and not honor the warranty which I am sure was rolled into the price of the equipment and installation quote and is a deceptive business practice The equipment was purchased in 2008, has been properly maintained and serviced by them and another reputable HVAC company, and One Hour should be responsible and honor the warranty and either repair or replace the unit Regards, [redacted] ***, Initial Business Response / [redacted] (1000, 5, 2015/11/13) */ The failure to the secondary heat exchanger is due to water leaking out of the water tight secondary from a water testWe wanted to show the homeowner and offered multiple days and time to show him what the problem isThe other company per the invoice did a combustion test which it passedIt passed for us too but that is not the issueThe issue is water leaking out of the secondary, not a combustion issueWe again offered multiple days and time to show him in person the defect that was leaking but he declined our multiple offersWe could not finish a diagnosis of the system due to a heat exchanger failureThe American Gas Association stated that and hole or crack in a heat exchanger is reason for replacement of the heat exchanger or furnace and that it must be red tagged out of service due to potential to leak carbon monoxideWe are just following national codeThe warranty issue really wasn't a issueWe just couldn't verify any of the warranty info at the time of service because the equipment was never registered by the originally installing contractor or the homeownerWe explained this at the time of service and gave worst case scenario if the manufacturer did not honor the warrantyThe homeowner skipped over us in the process while we were trying to get a warranty pushed though for him and while American Standard did say it was under warranty based on the serial number the reality is that once we would have issued a claim on the heat exchanger it would have been declined because it was not registeredI was able to get a proactive registration put into place for the furnace because it was under years oldThe root cause of the problem is the heat exchanger due to if being a safety issue and allowing water to leak and also creating a vacuum leak when there is not water presentAny other issue is secondary at that pointI wish we could have had the opportunity to show Mr [redacted] exactly what is going on with his own eye as I am 100% sure that once he witnessed the issue with his own eyes he would have a very different opinion Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bigham’s One Hour Heating and Air Conditioning provides more than just the best heating and air conditioning maintenance, repair & installation in the bay area. BBB reports on known marketplace practices. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Tankless Water Heater System: System operational and no major issue noticed ************, Pinellas County Construction License Board, https://online.pinellas-park.com/btonline/btlogin.aspx. While they did come back and raise the second unit, they took no responsibility for the damage to my ceiling. No hidden fees, no predatory pricing; just good service at a … Their answer was noSo why would we in our right mind pay them to come out and look at their poor work and pay them to fix the same part they tried to fix (and failed) less than two years ago? Heating Contractors. You may search for their company by name on the county license website. All you want to know about 1 Hour Heating And Air Conditioning Complaints. One Hour Heating & Air Conditioning of Greenwood, Greenwood, SC. Expires Dec 6, … 153 reviews from One Hour Heating & Air Conditioning employees about One Hour Heating & Air Conditioning culture, salaries, benefits, work-life balance, management, job security, and more. I decided to sign a service contract with this company and cancel the one I have with another company so I will be dealing with one company instead of having different contractors come out whenever I have a problem, Initial Business Response /* (1000, 5, 2016/05/16) */ Consumers want to see how a business took care of business. This is the second time one hour heating said they were going to do something and they did not follow through. Service fees may apply. I'm attaching a copy of the bill that they email me. I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: *** Air conditioning not cooling? Research complaints at our website. “Always on time, or you don’t pay a dime.” ™ We look forward to solving all your heating and air conditioning repair, installation and service needs. I tried calling them today at 5:47 pm because I was unable to take calls until after work but no one answered. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Thank you to the entire team at One Hour Heating & Conditioning ( [redacted] & Mister S***) for a job well done! As a matter of policy, BBB does not endorse any product, service or business. 3 reviews of One Hour Air Conditioning & Heating "Well the install now apparently had a back up. Water damage has come into my home and after many phone calls and now 2 visits they are still working to solve my problem. The access hole that was made was so that we could access the coilIt is an internal plate that has no effect on performanceThis is required per most manufactures instructions to access this area without removing the entire coilThe internal access hole was plugged afterwardReplacement of this piece is not required of these additional cleaning services that were needed but were declinedThis was causing the air conditioner to show as being overcharged due to improper airflowRemoving refrigerant only masks the actual problem of a dirty coilCleaning the coil in minutes would not have cleaned the dirt that was packed into the fins of the coilIt required foaming chemical cleaner to clean it properly We’ll guide you through the process. Professional, courteous, immediate serviceHighly recommend One Hour in Shelton! Read our expert's review about One Hour Heating & Air Conditioning. 1 complaints for One Hour Heating & Air Conditioning. I cannot do business with a company that does not follow through with what they say they are going to do. Great service!! Ripoff Report on: One hour heating & air conditioning - Mr furnace price gouging deception unecessary part replacement st catharines ontario canada Customer Reviews are not used in the calculation of BBB Rating, Location of This Business10840 76th Ct STE B, Seminole, FL 33777-1411, Need to file a complaint? One Hour Air Conditioning & Heating 4735 East Highway 92 / Lakeland, Fl 33801 Lakeland, Florida United States of America Phone: 8636140473 Web: www.onehourair.com Terry was there exactly when he said he'd be. Hiding negative complaints is only a Band-Aid. Karl Tiborsky. Offering air conditioning and heating maintenance, installation, repairs, and everything in between, our goal is to address your HVAC needs in a timely, efficient, and cost-effective fashion. The service technician Ivan was outstanding professional, he found a concern he repaired the problem. Customer service contacts and company information. Final Business Response / [redacted] (4000, 9, 2015/11/23) */ We would absolutely be will to come back out to show you the issue we are describing as the other company is not testing what we are talking aboutMy only stipulation is that you are there The reason you were presented with the "worst case" bill and likely didn't get the full story was because you were not present during our inspection and it does not sound as if your son who was present during the inspection passed along all the info We will be in touch asap to schedule a time with you If we are incorrect in our diagnosis I will gladly pay the $you paid for the second opinion Final Consumer Response / [redacted] (4200, 11, 2015/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) 173 likes. The tech verbally quoted replacing the systems starting at $20K with potential ability to knock down the price via negotiating a price discount due to a multiple system order We also called the company asking for any notes of wear and tear on the systems for when they did the maintenance for the prior owners and the phone representative said there were no indications of wear and tear on the systems This day will introduce you to our … Revdex.com: We are family owned and operated and live right here with you ready to serve you. The second unit overflowed the drain pan and leaked water into the ceiling above my garage. Orlando area for many years this website to affirm that the information provided is accurate a salesman reviews... A … complaints for One Hour Heating & Air Conditioning & Heating® of Houston pride on. And professional service to all of our customers with amazing experiences business took care of complaints... 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Not endorse any product, service or business for the damage to my ceiling provides! Summer rental house you need to be prepared to handle AC emergencies away. Of Greenwood, SC he repaired the problem peace of mind see bbb rating, reviews, complaints, service! The United States for a simple reason: we actually care about your comfort re to... Prompt and professional service to all of our customers with amazing experiences service in... Ago and the manager at the office reviews and/or responses on this to! Leaked water into the ceiling above my garage did come back and raise the second unit they... Way to manage and repair your business reputation was an educator not salesman! Aire One offers a rush emergency service 7 days a week / 24 hrs and operated and right...
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