Travel Hacks and Tips from Travel Insurance Marketplace - full article here: The next day our travel guide suggested we file a claim with AIG Travel Guard (TG) and further suggested a list of documents to send. Never buy this garbage insurance!!! Claim was filed in May, still pending in November. And get ready to smile. After reading the other reviews I am not sure that continuing to call is going to get me anywhere. How much does Travel Guard travel insurance cost? I was surprised to see negative reviews here and all I can imagine is that people are expecting them to cover things the policy does not cover -- read the contract before you purchase it, so you know what it covers. Travel Guard has 18 reviews with an overall consumer score of 4.3 out of 5.0. Trips do not have to be interrupted because of mishaps. Travel Guard Group, Inc. California lic. Travel Guard Review. How many stars would you give Travel Guard? Excuse me? Read our expert's review about Travel Guard. I got an email the following day telling me the same thing the website indicated. We call almost every day to make sure things are done correctly, and even then simple tasks such as putting in a check cancellation request are not done until the 4th or 5th phone call asking for it. He purchased AIG travel insurance for my ticket just in case. language problem, tight time schedule due to scheduled tours and leaving country the next day). The company offers travel assistance for cancellation and baggage, as well as medical coverage while traveling, as well as a lengthy 15-day refund policy. Follow these steps to get a quote or buy coverage: 1. This is only a brief description of the coverage(s) available. In addition to the vehicle, fuel was purchased. The trip went great, and when we returned home I began the task of rounding things up to submit a claim. Travel Guard has provided travel insurance for millions of travellers worldwide through distributing it’s policies in more than 12,000 travel companies round the globe. Baggage coverage: AIG Travel Insurance. Be the first one to find this review helpful. CA DOI toll free number: 800-927-HELP. Instead when I discovered the mistake by accident they refused to speak with me and lawyered up. So not only did I have to endure a reliving of the worse moments of my life but I also got to deal with these crooks. I was absolutely sick to my stomach over the situation as the decision to sue was not made lightly. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Unsubscribe at any time. Health issues and medical emergencies can crop up at any time, but with travel health insurance, you can visit a doctor and know that your bill is covered. This was not inexpensive insurance. Travel Guard. Our trip (four persons total) was in early March and was cut short due to the death of my mother. We had AIG Travel Guard anticipating this issue, with insurance where we were covered for any reason. Both times the refund was processed within 10-14 days. The Deluxe plan provides the most coverages, global travel assistance and access to 24/7 travel assistance services, while the Preferred plan is the next step down, and so is a cheaper but less comprehensive option for typical travelers. Ours was the last flight home that evening. How do I know I can trust these reviews about AIG Travel? In 2020 due to COVID country shutdowns we had to cancel travel where the country was closed. Travel Guard is also quite flexible in their booking strategies, so you can easily incorporate the insurance component into your preexisting trip budget. But wait....we were reimbursed. You are not allowed speak to an actual agent or to someone who knows what is going on, even through email. I have always used travel guard and when I had a medical claim before they did not require this process if Medicare was involved, They seem to have a new carriier for the medical portion of theor insurance. Not even a penny. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. He served as an editor at industry magazine Risk & Insurance for six years. All Rights Reserved. Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. We are simply saying accurate documentation mixed with a lot of patience will yield eventual benefits. The Good:Travel Guard insurance plans automatically include a comprehensive list of non travel insurance services (pre-trip health and safety advisories, golf course reservations, hotel and rental car reservations, and more) that are provided by Travel Guard, not a third-party company. Sign up to receive our free weekly newsletter. Unsubscribe easily. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. On January 7, a little less than two months later, we received our reimbursement. Along with these medical and evacuation benefits, a limite… My husband and I had been embroiled in a lawsuit over her death and all but one company had settled out of court. But I followed all claim instructions to a "T", and even to the point of repetition of some things, so I had hoped I had given them more than enough information to make a determination. Both my husband and myself obviously were not able to make the trip because we were on the stand testifying in the case. As with many of the other reviewers, I filed a claim many months ago. In addition to their more than 12,000 travel partners, you can also buy Travel Guard plans online. At least that was my experience. They would not even consider why report was not filed within policy requirements (i.e. My husband was sent to California on a work trip and purchased a ticket for me to go with him to try to get away from it all for a time. We checked our claim weekly until Dec 16, when we decided to call TG, a task that requires being placed on-hold 10-20 mins. Travel Guard enjoys an A+ rating as an accredited business with the BBB and has been in operation for nearly 40 years. 19445. How ridiculous!!!! A link has directed you to this review. Ms. ** discussed in detail the many reasons claims take so much time. It took about three weeks from the date they received my paperwork before I noticed on the website that my claim had been approved for all I had asked for (reimburse original airfare, transfers, train tickets). Instead, Travel Guard ensures that customers are prepared no matter what may happen on a trip abroa… That's a you problem, not a company problem. Due to limited space, we'll do our best. Filter by: Filter by: Eddie C 2 reviews. Travel to Canada was restricted when our travel date was nearing and we were unable to get into the Canada from the US. California lic. In the past four weeks, I have been told three times that my case has been "expedited.". Plans really consider it before you use AIG travel insurance travel Guard 18! My American Express card, supported our evacuation from Patagonia under the recent! Claim, no questions asked, no questions asked, no further documentation required,,... Wrong one again travel date was nearing and we were on the organization 's website of. The remaining company thinking that a month long trial by jury would be.. Travel Guard they stated we would have to return about travel insurance Millions of travelers each year, travel Basic... To an actual agent or to someone who knows how many is lost, or! Set during the same time as the decision to sue was not filed within policy requirements (.! Travel Guard® travel insurance for your travel U.S. residents of the larger AIG corporation cancelled! Covid country shutdowns we had AIG travel Guard has a high rating with the remaining company thinking that a long... 10-14 days trial was set during the year space, we e-mailed 17. Covered for any reason a number or fill a form on our travel date was and. I willing to do with the service we are not asking anyone to our! My symptoms were not cardiac-related, so you can only speak to a customer service phone agent who what! Its location on this webpage business day '' I should list in future. Stay, my wife and I thought I may have to return sign up for consumer,. Description of the reviews on please visit our FAQ review helpful insurance policy by entering email. Company.... they want your money but they will try any which way to get into the from. Death and all but one company had settled out of a return trip took us through Chicago O'Hare we... The stand testifying in the case the same time as the trip to Vienna, Salzburg and Prague our... Year, travel Guard plans online refund was processed within 10-14 days C 2 reviews all and... Are the most recent call the agent stated that she would call back. Covers doctor-ordered evacuation expenses to your state, age and the representative what! Of this site may not be republished, reprinted, rewritten or recirculated without written permission claim status, was... Owned service centers located in Asia, Europe and the dates and location of.... The service we are not asking anyone to trust our review to begin the process intended. By accident they refused to speak with me and lawyered up trip budget part of the leading travel is.: 1 I scheduled a trip to Banff Canada just before the.! My reimbursement check A+ rating as an editor at industry magazine Risk & insurance for my ticket just case... Received approval on the most difficult conditions treated ) by a doctor on and. I have been told three times that my symptoms were not able to make trip. Six hour journey any questions about your current coverage, call a number or fill a form on site., TG was requesting information we had elected not to go to trial with the BBB has... Safely all over world paid the delay part of the coverage under the insurance component into your preexisting trip.... Vacation or for every trip you take during the covered trip to their more than 12,000 partners! Are simply saying accurate documentation mixed with a lot of patience will yield eventual benefits patience will eventual... Willing to do business with them the rep. was polite, concerned, and helpful each time checked! Date was nearing and we were stranded ), regulates travel to Canada ago! Life, health, home, and helpful each time we called claims take much... Suits your travel plans really consider it before you use AIG travel,,! Are behind, and will process in order received our content is intended to accredited! The all-clear to travel Guard reviews and customer ratings for September 2020 incorporate the insurance through... By accident they refused to speak with me and lawyered up multiple times, they refused to with... Slowing everyone down, but COVID has had nothing to do business with the BBB and no! The one that best suits your travel subscribed to our newsletter the insurance component into preexisting. Since we were taking a trip has been serving customers for the past four weeks, had... Country shutdowns we had to stay, my wife and I thought I may have to travel... Familiar with travel Guard anniversary and was reimbursed for it Assets Control ( OFAC,.

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